Get help with your 360° feedback experience
Get help via email. We typically respond within 24 hours.
mogdam.osman@giveducation.co.ukFor general questions, partnerships, or business inquiries.
mogdam.osman@giveducation.co.ukWhen someone provides feedback about you, their responses are stored without any connection to their identity. We use technical measures to ensure feedback providers cannot be identified from their responses. However, very specific or unique comments might potentially be identifiable by context.
Due to the nature of our service (immediate delivery of feedback collection capabilities), we generally do not offer refunds. However, if you experience technical issues or haven't been able to use the service as intended, please contact our support team and we'll work with you to find a solution.
You can choose your session duration when creating a feedback session - typically 1 week, 2 weeks, or longer depending on your needs. The time limit creates urgency and helps ensure higher response rates. After the session closes, you can view your completed results indefinitely.
Yes! You can choose from our predefined question sets or create completely custom questions that are relevant to your specific situation, role, or development goals.
You can invite up to 50 people to provide feedback in each session. To maintain anonymity, we require a minimum of 3 responses before results are available. This ensures that individual feedback providers cannot be easily identified.
When you delete your account, we remove your personal information and account details. However, anonymous feedback responses may be retained in aggregated form for analytics purposes, as they cannot be connected back to you or the original feedback providers.
Your annual subscription costs £5 for the first year (normally £49.99), then £49.99/year after that. This includes unlimited feedback sessions, up to 50 responses per session, AI-powered analysis, and personalized coaching tips. We occasionally offer promotional discount codes for survey participants and special events.
We take privacy and security seriously. All data is encrypted in transit and at rest, and we comply with GDPR regulations.
If you're experiencing technical problems, please try these steps first:
If the issue persists, please email us at mogdam.osman@giveducation.co.uk with: